To our loyal customers:
Teefury was built on community and our customers have always been a huge part of our success. We’re very upset that we’ve let you down and in the interest of transparency we want to let you in on what’s been happening. If you don’t want to read the whole explanation here’s the TLDR; these problems are fixed and ALL orders are shipping again in a timely manner. We know that this explanation has been a long time coming, but we wanted to make sure all of these issues were addressed and resolved to avoid making promises to our customers that we couldn’t keep. With that said here is what’s been going on.
You may have noticed there have been a lot of changes at Teefury, most of them in a not so positive direction. In April of this year Teefury decided to switch our e-commerce platform in order to better serve our customers and provide you with more awesome products. With any platform change bugs and errors are to be expected, but with this particular change, errors were much more extensive than anticipated. Because the old website was custom built, when we migrated the business to the new platform it was much like trying to fit a square peg into a round hole. We’ve sorted out these issues under the guide of new management (more to come on new management in future posts), and are ready to deliver the quality you’ve grown to expect from Teefury. We’ve fixed the bugs with shipping, opened up the pipeline and we anticipate that our entire backlog of orders will be shipped out within a week.
We know our customers are very upset with us and all of us here at Teefury would like to extend our sincere and deepest apologies. While at times it may seem like you are being ignored please know that everyone in the company is working hard to provide our customers with a great experience, from upper management all the way down to part time employees. We’re so sorry we haven’t been able to allay your fears and give you the piece of mind that your hard earned money wasn’t simply taken from you. We’ve learned a lot from this experience and gained knowledge that will only help us to better serve our customers in the future.
Now that this is behind us, we know that we will have the ability to deliver in ways we haven’t been able to in the past. We are excited about the future of the company and what we’ll be able to bring to our customers. We truly value each and every one of our customers and thank you for your continued support and understanding.